When using Cleeng Core and Merchant you will have access to your 'Cancellations Report' which is extremely helpful for understanding your customer refund and chargeback reasons. This report can be downloaded in monthly periods and is updated daily throughout each period. Below you will see an image of where to find the report and an explanation of what each column entails.
Where to find it?
- You can download the report in either a XLS or CSV format.
How to read the report
|Individual cancellation number|
|Offer ID||Individual offer number|
|Date||Transaction date in Broadcaster Time Zone|
|Time||Transaction time in Broadcaster Time Zone|
|Cancellation reason||Type of reason viewer indicates while submitting a 'cancellation request'|
|Cancellation type||2 types of cancellation possible - refund or chargeback|
|Cancelled revenue||Total revenue reversed due to cancellations in a given period.|
|Cancellation currency||Currency in which the cancellation is charged to Broadcaster.|
|Cancelled revenue - Distributor||Cancelled sum of [Transaction price excl TAX in distributor currency = Transaction price Excl TAX minus Broadcaster Exchange fee]|
|Cancellation revenue currency - Distributor||Currency in which the cancellation is charged to Broadcaster.|
|Cancellation fee||Optional penalty to Broadcaster in case a refund has been accepted. 1 EURO / 1 USD / 1 GBP, or in case of chargeback: 8 EURO/ 8 USD / 8 GBP|
|Cancellation fee currency||Currency in which the cancellation fee is charged to Broadcaster (or distributor).|
|Reversed transaction ID||Individual transaction number which cancellation refers to|
|Offer title||This is the title you select for your offer. For example if you have a football season pass you may select. "2017 Albany Suns Season Pass"|
|Viewer email||Email address of the viewer|
|Broadcaster site name||Name of Broadcaster's website|
- For any further questions, please contact the Cleeng Customer Success Team