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> How to read your Cancellation Report

Your cancellation report is an extremely helpful tool that allows you an in depth insight into cancellations across your offers over a given period. Below you will see an image of where to find the report and an explanation of what each column entails.


Where to find it



How to read your report

 Name  Description

 Cancellation ID

 Individual cancellation number
 Offer ID  Individual offer number
 Date  Transaction date in Broadcaster Time Zone
 Time  Transaction time in Broadcaster Time Zone
 Cancellation reason  Type of reason viewer indicates while submitting a 'cancellation  request'
 Cancellation type  2 types of cancellation possible - refund or chargeback
 Cancelled revenue  Total revenue reversed due to cancellations in a given period.
 Cancellation currency  Currency in which the cancellation is charged to Broadcaster.
 Cancelled revenue -  Distributor  Cancelled sum of [Transaction price excl TAX in distributor currency =  Transaction price Excl TAX minus Broadcaster Exchange fee]
 Cancellation revenue  currency - Distributor  Currency in which the cancellation is charged to Broadcaster.
 Cancellation fee  Optional penalty to Broadcaster in case a refund has been accepted. 1 EURO  / 1 USD / 1 GBP, or in case of chargeback: 8 EURO/ 8 USD / 8 GBP
 Cancellation fee currency  Currency in which the cancellation fee is charged to Broadcaster (or  distributor).
 Reversed transaction ID  Individual transaction number which cancellation refers to
 Offer title  This is the title you select for your offer. For example if you have a  football season pass you may select. "2017 Albany Suns Seaons Pass"
 Viewer email  Email address of the viewer
Broadcaster site name  Name of Broadcaster's website

 If you have any other questions please feel free to reach out to our friendly Cleeng Support Team.