New Cancellation Analytics
We’ve added a new Cancellation tab to the Retain Dashboard. This new workspace provides advanced analytics to give you greater visibility into subscription cancellations. With these insights, you can identify trends, understand the reasons behind cancellations, make data-driven decisions, and optimize your retention strategies.
Explore the Cancellation tab to gain insights into:
- Total Cancellations: count of all cancellations
- Cancellation Rate: cancellations per active subscriber
- Retained after Cancellation: count of retained subscribers after they cancelled
- Cancellations by Channel: count of cancellation by subscription acquisition channel
- Cancellations by Offer: count of cancellations per offer (only top 10 offers with the most cancellations)
- Cancellations Trend: count of cancellations per day
- Cancellation Reasons Trend: count of cancellations per reason submitted by the user ('No reason given' excluded)
Read more about the updated Retain Dashboard.
Improvements
Gift Subscriptions - Email Template Update
We’ve added the offer name to the gift-subscription email template, making it clearer and easier for recipients to understand the specific subscription they’ve received.
Slovakia VAT Rate Increase - January 1, 2025
Effective January 1, 2025, the VAT rate in Slovakia will increase from 20% to 23%.
If you use Cleeng's Merchant, the updated VAT rate of 23% will automatically apply to any purchases of your offers made in Slovakia and will be remitted on your behalf to the tax authorities.
If you need to update your prices, you can do so in the Cleeng Broadcaster dashboard.
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