Release Notes 2025.02.27

Important Upcoming Change

📢 Navigation Upgrade - Improved Analytics Experience 

We are thrilled to inform you about the upcoming major upgrade to the analytics experience.

Based on your valuable feedback, we're going to roll out a new analytics structure. This updated interface features a KPI-centric design, enhanced navigation, and new dashboards for Hi5 and Merchant, all aimed at providing you with more intuitive and insightful data.

Learn more
For more details about these changes and the reasons behind them, please see this article.

Stay tuned
In the coming weeks you'll receive more information about these exciting updates.

Questions?
If you have any questions, or would already like a preview session on what’s in store, please reach out to your customer success manager.

 

New! Hi5 Seamless User Login Experience

We are happy to share that the Hi5 end-user authentication is here! This seamless login experience extends user logins between a client’s webpage and the Hi5 chatbot in the client’s Help Center. It syncs user name, email, and Cleeng ID across all systems, improving the customer experience, as users do not need to repeatedly provide their identity information during chat conversations.

Key Benefits:

  • Enhanced customer experience: easy login across devices
  • More personal touch: personalized greetings and access to chat history in the chatbot widget for recognized users 
  • Increased support efficiency: shorter resolution times
  • Enhanced self-service capabilities through seamless integration with Cleeng Core APIs, like password reset
  • Improved data accuracy: support data directly linked to verified user profiles, strengthening security 

Is it for me?

This feature is especially useful for clients looking to streamline their customer support processes.

  • It is designed for clients using Cleeng Hi5 for customer support and Cleeng Core.
  • Available to clients who authenticate their users via Cleeng SSO.
  • Available to clients who authenticate their users via external identity providers.

What do I need to do?
If you are interested in enabling the feature:

  1. Contact the Cleeng Hi5 team. Cleeng will prepare your chatbot for authenticated user scenarios.
  2. Review the integration tutorial in the Cleeng Developer Portal and follow the steps to enable the authentication flow between your website and the Hi5 Help Center.

Learn more
To find out more about the feature, please visit Hi5 Seamless user login experience article.

 

New! Fraud Prevention with Google reCAPTCHA for MediaStore Components [Beta]

Great news! Google reCAPTCHA integration for MediaStore Components is now available! With this enhancement, you will be able to protect your systems more effectively against fraudulent activities and unauthorized access.

From now, if your integration is via MediaStore Components (minimum version 5.7.0), you will be able to secure your checkouts and payments by following a few straightforward steps, including intuitive and user-friendly configuration in the Cleeng Dashboard. 

For detailed information on how to integrate, check out our documentation on fraud prevention with Google reCAPTCHA for MediaStore Components. This guide will walk you through the necessary steps to ensure a smooth and effective integration.

Important: To be able to use this feature, you need to upgrade the components to the latest version (minimum version 5.7.0).

Please note that this feature is being released in the Beta version (you can check out here what the beta version means).

 

Improvements

🚀 ChurnIQ Studio Update - Improved Labels in Offer Status Column

We've made some updates to the Offer Status column in the Subscriber based report. The previous technical terms have been replaced with clearer, more user-friendly names. We believe this change will help you better understand and interpret the data.

For more information, feel free to check out this article.

 

🚀 MediaStore SDK Components - New Option to Disable Cancellation Survey

You can now disable showing the customer cancellation survey during the unsubscribe process by using a new prop: skipCancellationSurveyStep.

This parameter has been added to the Subscriptions, PlanDetails and MyAccount components and is available in MediaStore Components version 5.8.0. It gives you more flexibility in managing your user cancellation journeys, allowing you to turn the survey on or off based on your needs.

What do I need to do?
To take advantage of this new configuration option, you need to upgrade the components to version 5.8.0.

 

API Changes

Added

API Endpoints

  • Request password reset (API 3.1) - it is used to initiate the password reset flow, so that a customer can define a new password

The following Core (3.1) API endpoints have been added to replace the deprecated updateCustomerSubscription (JSON RPC) endpoint:

Updated

API Endpoints

 

MediaStore SDK Components Changes

The following releases for MediaStore SDK Components have taken place:

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