Overview
The personal profile section of your Cleeng account allows you to easily update and maintain your individual account details. From changing your password to updating your contact information, this section helps ensure that your account information is current and secure.
Accessing Your Personal Profile
To navigate to your personal profile:
- Log into the Cleeng platform. Use your email and password to sign in. Go to Admin & Tools > Account.
Once on the personal profile page, you will find all the information associated with your individual account.
- Personal details: this section allows you to enter your name and set the time zone.
- Login details: this is where you can update your email address and password.
Account Changes
Some account changes require extra confirmation before they take effect. This protects your account if a session is ever compromised.
Which Changes Need Confirmation
Confirmation is required when you edit:
- Email address
- Company details
- Billing details
- Payout details
How Confirmation Works
- Enter the change in the Account section, as usual.
- Re-enter your password to confirm the session is still yours.
- Cleeng emails an activation link to your account address.
- Open the link from your inbox. Only then does the change take effect, and the event is written to the Audit Log.
If a Change Didn't Save
The change is waiting for the emailed activation link. Open the link from the account owner's inbox to release it.
FAQs
Why do I need to re-enter my password for a sensitive account change?
It confirms the session making the change is still yours. This protects your account if a session is ever compromised.
Does every account change need this extra confirmation?
No. Only changes to your email address, company details, billing details, or payout details require it.
What if I don't see the confirmation email?
Check your inbox for the confirmation email. The change is held until you open the activation link.