Pay-as-you-go definitions
- How does Pay-As-You-Go (PAYG) pricing work?
Cleeng offers the tools and flexibility that you need. Using our modular architecture, we will help you monetize and secure your video content online. Our Pay-As-You-Go pricing is designed specifically for broadcasters with less than 5000 Managed Users. This is for you if you're looking for a no-commitment service and financial flexibility. If you choose to start small or you don't want to commit to a minimum number of viewers, this option is for you. Simply create an account, and start selling. The default PAYG pricing will apply.
Learn more about our simple pricing model on our website.
- How do you define a Managed User?
A 'Managed User' is anyone with a valid entitlement to access an offer in a given month. That includes anyone who is a subscriber or who has purchased a digital product in that month, regardless of the offer type, payment gateway, subscription status, or discount. See more: Understanding Your Managed User Report.
Cleeng fees are based on the number of Managed Users.
- Do I need to sign an agreement to start using your platform?
To create an account you will need to read and accept Cleeng's terms and Conditions. From here you can start using our APIs right away.
- Are there any minimum mandatory fees with PAYG?
No, there is no minimum mandatory fee. If you only have 1 user, you will only pay a few cents per month. You'll still benefit from the most advanced platform the industry has to offer.
- Why is there a minimum commitment for Enterprise pricing?
In order to allocate experts for your project, we require a minimum commitment for some of our modules. To access the Enterprise Core module, we require at least 5000 monthly Managed Users. You can find more information and speak to our friendly sales team for more details.
- Will I get better pricing if I come direct, or work with your partners?
Good news, it’s all the same! We work very closely with a number of partners and have standardized pricing models. Cleeng experts can certainly best advise you on the value and benefits of our platform, and our partners are experts at integrating our solution if you need it as well.
- Can I use Hi5 as a stand-alone service?
In the PAYG model, Hi5 is available together with Core only.
For enterprise clients (broadcasters with 5000+ monthly Managed Users), Hi5 can be used as a standalone service. Contact sales for further details.
Core
Description: Cleeng's Core solution provides comprehensive modules to effectively manage your subscribers. This uses our flexible and robust APIs and platform. Core includes identity and access management, entitlement management, and subscriber billing management. Also, an analytics dashboard that provides insights and tools for your customer service. You can find more product information on our website.
Pricing:
- No Commitment
- No Startup Fees
- Access to our API and Developer tools
Core: From €0.69 / $0.69 depending on the number of Managed Users. See our pricing calculator made to help you scale.
- Either EUR or USD Pricing will apply based on the Customer Agreement
- Flexible to upgrade (contact sales if needed)
- If you have more than 5000 Managed Users, please reach out to our friendly sales team.
Merchant
Description: Cleeng's Merchant solution provides your organization with a simple and secure solution for handling ePayments and optimizing your checkout process. Merchant offers a multi-lingual checkout, that is truly optimized for high conversion rates in many countries and currencies. It is deeply integrated with leading payment providers such as Adyen and Paypal for payment processing, as well as handling all legal compliance (GDPR), financial, taxation (VAT, GST…), and fraud constraints for you. You can find more product information on our website.
Pricing:
- No Commitment
- No Startup Fee
- Access to our API and Developer tools
Merchant: Pricing is based on the number of transactions and other factors, such as transaction amount for example. Please reach out to our friendly sales team for more details.
Terms and Conditions:
- Either EUR or USD Pricing will apply based on the Customer Agreement
- Bank and Credit Card transaction fees are INCLUDED
- Clients using Merchant PAYG will by default have Hi5 with 24h SLA activated, so to ensure adequate customer care is offered to consumers. See below for more details.
Hi5
Description: Cleeng's Hi5 solution provides you with a unique and very easy-to-deploy out-of-the-box Customer Support Solution helping you build a service your customers love. We provide the processes, staffing, training, and tools to deliver exceptional customer service to your clients. Hi5 is an Enterprise offering and is not accessible to Pay-As-You-Go clients. It only becomes available when bundled with a packaged solution (e.g. Live Pay-Per-View, or Brightcove OTT Flow). You can find more information on our website, or contact our sales team for details.
Pricing:
Core + Hi5: From €1.49 / $1.49 depending on the number of Managed Users. See our pricing calculator made to help you scale.
Terms and Conditions:
- Either EUR or USD Pricing will apply based on the Customer agreement
- All SLAs are based on a 24/7 operations
- Fees are charged per Managed User
- 3min Chat SLA only for SVOD business model (not for PPV)
- In the PAYG model, Hi5 is available together with Core only. If you have more than 5000 Managed Users, Hi5 can be used as a standalone service. Contact sales for further details.
ChurnIQ
Description: ChurnIQ is Cleeng's specialized data intelligence solution. This tool allows top-tier broadcasters globally to tackle churn during all stages of the subscriber journey!
Pricing:
Core + ChurnIQ: From €0.69 / $0.69 depending on the number of Managed Users. See our pricing calculator made to help you scale.
Terms and Conditions:
- Either EUR or USD Pricing will apply based on the Customer agreement
- Fees are charged per Managed User
- ChurnIQ is available together with Core only.
- If you have more than 5000 Managed Users, please reach out to our friendly sales team.
Related content
To find out more, please refer to Additional information for broadcasters using Merchant.