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> Cleeng fees

Cleeng service fee will take place according to the following calculation:

1. Payment processing fees: For a paid transaction, credit card companies and other payment processing entities (for example PayPal) take a fee per transaction. Such fees are immediately deducted by Cleeng on every paid transaction at a standard rate of €/$ 0.29 + 2.9% per transaction.

2. For Live pay-per-view sales: Using the Cleeng Live! the Cleeng service is 2.5%+€/$0.99 per transaction. How much you can earn per sold ticket? Check it here

3. For Subscription Video-on-demand: Using the Cleeng service a fee applies of €/$ 0.79 + 2.0% per subscriber.

4. For Video-on-demand and other content: The Cleeng service is free. Only the payment processing fee will be applicable.


****Please note that within some countries there are specific payment methods which charge an extra fee that is added to the consumer transaction price on top of the standard rate that Cleeng applies per transaction. For example: PayPal payments, iDeal in the Netherlands, SMS or carrier billing in most countries.

Note: In all cases and in any country, payment using VISA or MasterCard is always free of charge for the consumer.


Paypal Fees
Why there are extra fees applied to my (or customer) order?
As Cleeng is working in over 180 countries and with 50 different payment methods there are numerous types of fess charged by different payment providers. The big credit card providers like Mastercard and VISA generally work on a global scale with regulated fees and charges applied and don't tend to fluctuates as much. Cleeng captures the fee to cover this depending on the location and payment provider of the customers.
What PayPal fees are charged and where?
PayPal transactional fees are higher than what is usually experienced with credit cards. Similar to what we see with other industries like airlines, car rental and accommodations. Cleeng adapts its payment fees to the end user-based on the chosen payment method.
Note: There is always an option for the end-user to pay with a major credit card with no extra fee. So all cases, the end-user can purchase at the official displayed price. The extra fee is driven by a user choice. This is outlined in our original contract's Terms and conditions which have also added below.