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Re-sending receipts to viewers

You may resend a receipt to your viewer using your own dashboard.

Please be guided by the steps below:

1. On Cleeng dashboard, click the "Accounts" tab under the "Customer Relationship" section. 



2. Key in the the email address of the viewer in the Search box then simply click on it when the email appears.



By doing that, this will take you into a new screen with the viewers transaction history as well as all the sent emails at the bottom of the page. 


Note: The eye icon  is the preview of the email that was sent to the viewer. You can check on this one first to ensure that you will be re-sending the correct receipt.


3. Click on the paper airplane icon below then resend the receipt.



Since the email field is editable you can also re-send the receipt to another email address (sometimes it happens that a viewer has signed up but made a mistake while entering their email address. In that case, you are able to re-send it to their alternative email address). Simply type in the alternate email address then hit resend:


For any other questions please contact the Cleeng Support Team for further assistance.