Cancelling Viewers Subscription
If for any reason, a viewer is requesting to have their subscription canceled. This simple guide will help you to do that.
You have on option to decide if you will just stop the subscription or if you will also grant them refund.
In this option, you are only looking to stop the viewer's subscription and they will still have access for the remainder of their paid period. To do this, please see below steps:
1. Log in to your Cleeng account and select the 'Accounts' tab on the left hand side of your dashboard under the 'Customer Relationship' section.
STOP SUBSCRIPTION WITH REFUND
If you wish to stop the viewer's subscription and refund their purchase at the same time. You can do so by following these steps:
1. Log in to your Cleeng account and select the "Accounts" tab on the left hand side of your dashboard under the Reporting section.
- To cancel and refund a viewer, please select the "Cancel transaction and refund" button.
For any other questions please contact the Cleeng Support Team for further assistance.