Program Overview
Cleeng Certified Partner Program enables established agencies and system integrators to deliver advanced Cleeng Pro implementations featuring sophisticated capabilities like cross-platform entitlements, SSO integrations, and custom connectivity solutions. As a Certified Partner, you serve as the primary point of contact to your clients, providing end-to-end subscription platform solutions with minimal Cleeng support required.
Frequently Asked Questions
What is the Cleeng Certified Partner Program?
Cleeng Certified Partner Program brings together established agencies and system integrators who excel at delivering advanced Cleeng Pro implementations. Certified Partners provide comprehensive solutions including advanced integrations, first-line support, and custom connectivity becoming the trusted advisor for clients' subscription platform needs.
Who should apply to become a Certified Partner?
This program is ideal for established agencies and system integrators with proven technical expertise in subscription platforms and enterprise integrations. Organizations with dedicated technical teams capable of providing first-line support and managing complex implementations are perfect candidates. Smaller boutique agencies interested in standard Cleeng Pro implementations should explore our Affiliate Program.
What's the difference between the Certified Partner Program and the Affiliate Program?
Affiliate Program:
- Perfect for boutique agencies and IT solution providers working with SMBs and startupsImplements standard Cleeng Pro features
- Positions Cleeng Pro as an alternative to other subscription platforms and billing solutions
- Earn USD 1,000 per eligible client implementation (when clients reach 1,000 Managed Users)
- Ideal for straightforward implementations
Read the dedicated FAQ for more details.
Certified Partner Program:
- For established agencies and system integrators
- Delivers advanced Pro features including cross-platform entitlements and SSO integrations
- Serves as primary B2B support for the clients
- Optional revenue sharing arrangements available
- Handles complex, multi-system integrations
With both programs you can leverage a free product from Cleeng (up to 10k managed users) while you set your own rates for your clients depending on your business model (e.g. integration fees, maintenance fees, consulting fees, etc).
Why should Cleeng Pro clients work with a Certified Partner?
Pro clients partnering with certified agencies benefit from:
- Access to advanced features, particularly cross-platform entitlements and SSO integrations
- Single point of contact for their entire subscription platform ecosystem
- Faster deployment without waiting for Cleeng's delivery team availability
- Specialized expertise in complex enterprise deployments
- Comprehensive first-line support from certified experts
Does it cost to join the Certified Partner Program?
No, the Cleeng Certified Partner Program is completely free for organizations that meet our partnership criteria.
What are the requirements to become a Certified Partner?
To qualify for certification, partners need:
- A legitimate business entity with proper registration (Chamber of Commerce documentation, tax details)
- Demonstrated technical skills in subscription platform implementations
- At least one active Pro client implementation or fully completed proof of concept
- Experience with Cleeng Pro's hosted widgets
- For cross-platform entitlements: ability to design and implement architectural setups
- Completion of Cleeng Integration training
What capabilities do Certified Partners need?
Certified Partners are able to:
- Launch Cleeng Pro clients independently, with minimal support from Cleeng
- Provide excellent first-line B2B support for Pro clients
- Implement additional connectivity integrations (Payment Service Providers, Identity Providers, Carriers) with minimal assistance from Cleeng
- Collaborate on promotional activities for each launched client
- Stay current with platform updates through our release notes and training resources
What support and resources does Cleeng provide to Certified Partners?
Certified Partners receive:
- Technical training on integrations with Cleeng and advanced use cases architectures
- Annual architectural review of partner integrations
- Subscriber Data Migration handling training
- Marketing collateral and guidelines
- Promotion on our website through partner listing and FAQ pages
What marketing activities do Certified Partners participate in?
For each launched Cleeng Pro client, Certified Partners participate in:
- Featuring the Cleeng logo on their website
- Publishing a blog post celebrating the client launch
- Featuring partner logo on our website
How does the application and certification process work?
The certification process follows these steps:
- Application Submission: Complete the form at cleeng.com/partners
- Initial Review: Our partner team reviews your application and gets to know your business
- Discovery Call: Our team connects with you to discuss your integration experience and explore how we can work together
- Program Overview: We'll walk through program benefits, mutual expectations, and answer all your questions
- Partnership Decision: You'll receive an email welcoming you to the program or providing guidance on next steps
- Partner Listing: New partners are added to our official solution partners directory
- Continuous Collaboration: Annual architectural reviews and PR activities help us grow together and optimize implementations
How long does certification typically take?
The certification timeline typically ranges from 2-4 weeks from application to approval, depending on your existing technical capabilities and the complexity of your proof of concept.
What technical expertise do successful partners typically have?
Our most successful partners bring experience in:
- Implementing Cleeng Pro hosted customer flows
- Designing and building cross-platform entitlement architectures
- Integrating payment service providers (PSPs)
- Connecting identity providers (IDPs)
- Implementing carrier billing solutions
- Managing platform migrations (subscriber data and cut-over planning)
- Providing responsive technical support to clients
What level of support do Certified Partners provide?
Certified Partners serve as the primary support contact for their Cleeng Pro clients, handling:
- Platform configuration and setup
- Technical troubleshooting
- Performance optimization
- Feature implementation guidance
- Integration support
Cleeng's B2B support team serves as second-line support for complex technical escalations.
Can Certified Partners handle migrations from other platforms?
Yes, Certified Partners receive specialized training in migration handling, enabling successful transitions from legacy platforms to Cleeng Pro. This includes:
- User and subscription data migration
- Payment method transfers (where applicable) - Cleeng will guide with PCI related matters
- Full migration support including payment card data
- Comprehensive migration documentation and best practices
How should client accounts be registered?
Always create accounts under the client's name to ensure proper data ownership. During registration:
- Use the client's business information
- Select "I'm a system integrator or solution partner" in the project description field
- Establish appropriate admin access with clearly labeled roles
- Maintain clear separation between partner and client accounts
This ensures proper data ownership, compliance requirements, and accurate tracking for both support and reporting purposes.
Can I manage multiple client accounts?
Yes, Certified Partners can manage multiple client accounts. Each client maintains their own separate account with appropriate partner access permissions, allowing efficient portfolio management while ensuring proper data separation and security.
What happens when clients exceed 10,000 subscribers?
When Pro clients exceed 10,000 subscribers, they can transition to our Enterprise tier with customized pricing structures. Certified Partners continue supporting these clients through their growth journey, with potential for increased revenue opportunities. For detailed pricing information, refer to the Cleeng Pro FAQ.
What is a Managed User?
A Managed User is anyone with an active right to access a subscription offer to your client's product in a given month (Subscription offer and/or Seasonal pass). This metric is important for:
- Affiliate Program commission eligibility (at 1,000 users)
- Cleeng Pro to Enterprise tier transitions
- Billing and pricing calculations
For detailed information about Managed User calculations, please refer to the Cleeng Pro FAQ.
Why should clients choose Cleeng Pro?
Cleeng Pro offers a complete Subscriber Retention Management® platform that's FREE for up to 10,000 subscribers, featuring:
- Comprehensive analytics and reporting
- Integrated support infrastructure
- Optional Merchant of Record solution for payment processing
- No-code setup with hosted widgets
- Enterprise-grade features through Certified Partner implementations
- Technology trusted by leading brands globally (NFL, Univision, Optus, beIN media)
- 15+ years of subscription management expertise
- Seamless scalability from startup to enterprise
Is there ongoing support after certification?
Yes, Certified Partners receive continuous support including:
- Annual architectural reviews of integrations
- Regular product updates and feature announcements
- Access to partner resources and documentation
- Technical briefings and training updates
- Partner advisory communications
Can we begin working with clients before certification is complete?
If you have an immediate Pro client opportunity requiring advanced features, please reach out to our team. We can discuss interim support arrangements while your certification is being finalized.
Do I need to have existing Cleeng Pro clients to become a partner?
Yes, partners need at least one active Pro client implementation or a fully completed proof of concept. This helps ensure familiarity with our platform and readiness to deliver great results for future clients.
Where can I access partner resources and documentation?
Current partners can access resources at publisher.support.cleeng.com, including:
- Technical documentation
- Integration guides
- Best practices
- Marketing materials
- Support resources
How do I get started?
Ready to become a Cleeng Certified Partner? Here's how to begin:
- Visit cleeng.com/partners to access the application form
- Prepare your business documentation and proof of concept
- Submit your application with technical details
- Our team will contact you to discuss next steps
For additional information about the Certified Partner Program, contact our B2B support team directly. Boutique agencies interested in standard implementations should explore our Affiliate Program.