New
✨ Webhook Delivery Retry
We've introduced Webhook Delivery Retry with Exponential Backoff to improve the reliability of webhook deliveries.
What’s New
Webhook settings endpoint can now be configured to automatically retry failed deliveries caused by temporary failures (e.g., 5xx errors, timeouts, or network failures). Retries use an exponential backoff strategy, increasing the delay between attempts to allow your system time to recover.
If enabled, failed deliveries are retried up to your configured maximum number of attempts. If not configured, webhooks continue to use a single delivery attempt.
Key Benefits
- Improved delivery reliability
- Reduced risk of missed events during temporary outages
- Configurable retry behavior
Learn more
For configuration details, retry schedules, headers, and best practices, please refer to the documentation on webhook configuration.
Improvements
📊 Subscriber Journey Segments Dashboard Update [Early Access]
We’re excited to share that we have launched Subscriber Journey Segments, a major evolution of the ChurnIQ analytics suite. This new dashboard moves beyond binary subscriber status (Active vs. Churned) to provide a behavioral analysis of your user base.
Using a new scoring model based on Value, Commitment, and Vulnerability, the system now automatically groups your subscribers into actionable cohorts — such as "Champions," "Vulnerable VIPs," and "Window Shoppers." This allows you to visualize not just how many subscribers you have, but who they are and what they are likely to do next.
For an overview, you are welcome to take the interactive tour:
Key Benefits
- New Approach to Retention: Identify "Vulnerable VIPs" (high-value customers showing risk signals) before they cancel, allowing for proactive intervention.
- Targeted Growth: Instantly isolate your "Champions" (high-value, loyal users) to drive upsell campaigns, referrals, and loyalty rewards.
- Actionable Strategy: Each segment maps directly to specific marketing actions, removing the guesswork from your retention strategy.
- Automated Intelligence: Eliminates the need for manual data crunching or complex CSV exports to find these specific user groups.
What I need to do
- No technical setup is required. The segmentation engine runs automatically on your existing data. This update does not affect your API integrations, webhooks, or data exports.
- Recommended Action: Visit the dashboard to review your current segment distribution. We recommend identifying your "Vulnerable VIP" segment first and exporting this list to your email marketing tool for an immediate "win-back" or "appreciation" campaign.
Where to find it
You can access the new view immediately in the Cleeng Dashboard: go to ChurnIQ in the main menu, and select Segments. The Subscriber Journey Segments dashboard will be the default view.
Note for existing users:
The previous "Segments" dashboard is still accessible in the Legacy section. All historical data remains accessible, but we encourage to set up schedules using only non-legacy reports.
Learn more
Visit our guide on Subscriber Journey Segments.
Please note that this feature is currently in Early Access.
🚀 PayPal - Automated Webhook Setup
We've automated the webhook configuration process for the PayPal connector. This change removes a previously manual configuration step while keeping all existing PayPal functionality unchanged.
What’s Changed
Previously, publishers needed to manually configure PayPal webhooks. Misconfiguration could impact recurring payments and subscription lifecycle updates.
With this release:
- Webhook configuration is now handled automatically
- Manual webhook subscription is no longer required
- All existing PayPal connector functionalities continue to work as before
Key Benefits
- Simplified setup: Removes a technical configuration step from the PayPal integration process.
- Lower risk of configuration errors: Eliminates common issues related to incorrect webhook URLs, missing event subscriptions, or environment mismatches.
- Improved operational stability: Ensures subscription lifecycle events are processed without dependency on manual webhook setup.
Action Required
None. Your existing PayPal integration will continue to operate as before.
API Changes
Updated
-
Webhook settings endpoint (Core (3.1) API) has been updated. A new optional configuration object
retryPolicyhas been added. This allows for configuring webhook delivery retries.
->>><<<-
Click here to subscribe to our release notes emails and we will send them over to your inbox.