See how to export data from ChurnIQ.
The Refunds Report exports a row for every cancelled payment (refunds and chargebacks) processed in Cleeng.
Note: All dates and times are in CET.
Each column has a source name (used when no formatting is applied during scheduled export) and a display name (used in the formatted version). The names below are the display names.
Fields
| Field | Type | Description | Is Filter |
| Cancellation ID | bigint | An identifier of the cancellation of payment (refund or chargeback). | Yes |
| Offer ID | string | Cleeng's identifier of the cancelled offer. The structure is as follows: the first letter defines the type of offer. It is followed by 9 numbers, underscore, and country code, e.g. S123456789_PL. | Yes |
| Offer Title | string | The name/title of the cancelled (refunded) offer. | Yes |
| Timestamp Time | time | Date and time of the cancellation. | Yes |
| Cancellation Reason | string | Reason why the cancellation was granted. | Yes |
| Cancellation Type | string | Type of the cancellation. Binary variable: refund or chargeback. | Yes |
| Cancelled Revenue | number | Value of the refund in the currency displayed in the 'Cancellation currency' column. | Yes |
| Cancellation Currency | string | Currency in which the refund was completed. | Yes |
| Reversed Transaction ID | string | A unique identifier (ID) of the transaction that was refunded (reversed). Cancellations always refer to the initial transaction. | Yes |
| Customer Email | string | Customer email. | Yes |
| Customer External ID | varchar(255) | External Customer unique identifier, if populated in the payment process. | Yes |
| Merchant of Record | varchar(255) | Legal entity that handles all payments and takes on the liability related to a transaction. Either Cleeng or the Broadcaster. | Yes |