(2 min read)
It is important to understand payment success rates at the level of individual methods. Payment performance has an outsized impact on the success of your business overall. If a method is underperforming, it is vital that you quickly identify why, and move to resolve the problem.
Cleeng’s SRM dashboard allows you to see if any payment methods are experiencing especially high failure rates, or accounting for a large volume of your payment failures overall.
Measurement: The number of attempted transactions for a payment method in a given period of time that were successful, or failed.
If you identify problems with a method, you can use filters to investigate that method more closely.
For example, if Payment Method A has a high rate of failure you can identify if those failures are connected to the web store used. Or if it is in the initial or recurring phase that the problems arise.