Dive into a comprehensive understanding of your Hi5 customer support performance with our comprehensive reports:
- The Customer Support Analytics dashboard in ChurnIQ: Provides you with some great insights allowing you to actively monitor your user inquiries using real-time data. Read more in our Customer Support Analytics Dashboard Guide.
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Personalized Quarterly Reports: Receive in-depth, presentation-formatted quarterly reports featuring key insights such as help center performance:
- total visits,
- active visitors,
- self-service success rate,
- engagement rate,
- top viewed articles,
- total consumer inquiries,
- main contact drivers,
- chatbot deflection rate,
- tickets one-touch resolution rate,
- numbers of refunds, chargebacks, and cancellations.
- Customer Interaction History: View real-time records of customer interactions and activities with your service in the Dashboard (requires Core). More details can be found on the Customer History Dashboard.