Dive into a comprehensive understanding of your Hi5 customer support performance with our comprehensive reports available in:
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The Customer Support Analytics in Cleeng Dashboard
This dashboard provides a centralized analytics suite offering real-time insights into customer support performance, help center engagement, and ticketing trends. It lets you actively monitor user engagement and inquiries using real-time data (refreshing every 30 minutes).
Read more in our Hi5 Dashboard Guide.
- Customer Interaction History: View real-time records of customer interactions and activities with your service in the Dashboard (requires Core). More details can be found on the Customer History Dashboard.