Within your Cleeng dashboard, you have the ability to fully monitor your customer support activities whether you are using Cleeng Hi-5 or have integrated your own Zendesk or Freshdesk account. Understanding your customer inquiries should be a primary activity as it will allow you to proactively address concerns, pivot your business where needed and improve the overall User Experience.
The Customer Support Reporting tab provides you with some great insights allowing you to actively monitor your user inquiries using real-time data. Providing you with; contact reasons, inquiry rates, and refund management features.
End User Support Reporting Overview:
The Refunds Management View:
To learn more about your dashboard's refund management, read this FAQ - Refunding your Viewers
- For any further questions, please contact the Cleeng Customer Success Team