Important note: Data charts and timestamps in ChurnIQ reflect Central European Time (CET). This article presents the refresh schedule in Coordinated Universal Time (UTC) to simplify conversion to your local timezone.
ChurnIQ's data refresh happens four times a day – every six hours. When an update takes place in the reports of ChurnIQ, it shows the data from 1 hour ago. For example, when the data in ChurnIQ is refreshed at 8:00 AM (UTC), it shows the data from 07:00 AM (UTC) that day.
| Data refresh in ChurnIQ (UTC ) |
With data from (UTC ) |
|
8:00 AM |
07:00 AM |
|
2:00 PM |
01:00 PM |
|
8:00 PM |
07:00 PM |
|
2:00 AM |
01:00 AM |
NOTE: You can check how this translates to your local timezone here.
- New York: Winter -5 hours, Summer -4 hours
- London: Winter +0 hours, Summer +1 hour
- Warsaw/Amsterdam: Winter +1 hour, Summer +2 hours
- Seoul: +9 hours (no Daytime Saving Time)
How does this affect your data?
The most important thing to know is that your analytics will only show data up until the most recent ChurnIQ refresh. So if it’s March 26th at 03:00 PM (UTC), and you set your date range to 'past 48 hours ', your analytics will actually show you: March 24th 03:00 PM (UTC) to March 26th 01:00 PM (UTC) (when the last data refresh took place).
It's important to remember this when you use 'relative dates' in your date filter (e.g. 'past x days'). If it’s less than 6 hours since the last data refresh, you will see incomplete data for the current day. Like in the example above, analytics show the data from the last 45 hours, even though we set the filter to the last 48 hours.
In case your dashboard doesn’t include the data from the most recent refresh, clear the cache of your browser and refresh the dashboard.