NOTE: This is a legacy article describing the transition from the classic platform to ChurnIQ. Now, ChurnIQ is your default platform when you log into your Cleeng account. For more information, please refer to the Cleeng ChurnIQ section.
In May ChurnIQ will become your default platform when you log into your Cleeng account. What is ChurnIQ? It is Cleeng's subscriber analytics platform, designed to maximise your ability to track and influence your conversion, retention, and growth performance.
In this article we will explain how this change will work. If you want to see how to find everything from the classic platform in ChurnIQ, you can do so here.
How will the switch work?
Signing into Cleeng will automatically bring you to the ChurnIQ application. Since the beginning of February, ChurnIQ has been available in Beta mode. We have used this Beta period to make further improvements and add new features, and more importantly to take in your feedback about what you would like to do with the tool.
As of this switch, the Beta period will end and ChurnIQ will become the default working environment on the Cleeng platform. You don't need to take any action for this to happen. All of your account details and admin privileges will be transferred to ChurnIQ.
Will the Classic platform still be accessible?
Yes. The classic environment can still be accessed by clicking the 'To classic dashboard' button near the top of your screen in ChurnIQ.
After this switch, we will begin to sunset the classic platform. This means that by the end of 2020, we will say goodbye to the classic platform for good.
What about all of the classic tools? Can I still use them?
Yes, you can. Every important tool you use in the Cleeng platform can still be used in the ChurnIQ environment.
If you have difficulty finding any tools or analytics in ChurnIQ, just use this guide to find them.
I have some suggestions for the ChurnIQ team. How can I share them?
We would love to hear your feedback about ChurnIQ. If you have an idea for a new feature, or for improving and existing feature, just click on the question mark icon at the top of the page and select 'Leave Feedback'.
I just want to get updates sent directly to me everyday. How can I set that up?
Daily updates are a great way to keep both yourself and your team informed about what is happening with your subscribers. Setting them up in ChurnIQ is really easy.
Go to the analytics you want to receive or share, click on the gear icon on the top right of the page, and schedule the sharing of that page. And that's it!
