When using the data download function you may find that your downloaded file only contains 500 rows of what should be a much larger dataset. This article will explain how to avoid this issue.
To download your complete dataset, you need to use the download action on the data table tile itself. This will allow you to select 'all results' in your downloaded file.
Downloading data from ChurnIQ - Chart & Table Results
There are two basic types of data download functions in ChurnIQ. One allows you to download entire pages, while the other allows you to download data from specific tiles (eg. individual charts or tables).
Tile downloads allow you to download complete data sets from either visualizations or data tables. In the Data Download section, this is the download option you will want to use
To download these results, click on the top right corner of the tile.
This will prompt the download assistant. Here you can define the settings for the file that will be downloaded, including the number of results that will be downloaded.
Chart downloads are a great shortcut for preparing reports, such as active subscriber count over time or revenue by individual offers over time.
Downloading data from ChurnIQ - Full Pages
The full page download is useful if you want to save dashboard visualizations . This action is always found towards the upper right corner of a page. You can also send or schedule the sharing of these visualizations.
If you want to learn more about data downloads, check out this explanation of the feature.