Service Level Agreements
Cleeng Hi5's Service Level Agreements have been built in line with industry standards to ensure your viewers receive fast resolutions from our expert Customer Success Team. Cleeng Hi5 offers three different packages.
- The Essential package has been designed for broadcasters providing SVOD services to provide viewers with information and account assistance
- The Lightning package has been designed for broadcasters who offer Live content where viewers need an immediate response
- The Premium package has been designed for broadcasters looking to provide omni-channel chat and email support to their viewers
Our Customer Success team works on a 'Follow the Sun' 24/7 model and is based out of our Sydney, Manila and Mexico City offices. Our team also uses groundbreaking AI linguistic tools, to support viewers in 28 languages.