Please note that there are some countries that have specific payment handling fees added to the viewer transaction price. This is on top of the standard rate that Cleeng applies per transaction. For example PayPal transactions, or iDeal in the Netherlands, SMS, or carrier billing in most countries. Note: In any country, payment using VISA or MasterCard is always free of charge for the viewer.
- Why are there extra fees applied to my viewer order?
As Cleeng is working in over 180 countries and with 50 different payment methods, there are numerous types of fees charged by different payment providers. The big credit cards providers like MasterCard and Visa work on a global scale and their fees and charges are included in the Cleeng fee.
- What payment handling fees are charged and where?
To our clients using Merchant, Cleeng handles full operational management and support of payment transactions. This is including the management of refunds, chargebacks, international transactions, and currency exchanges. This requires extra resources, people, and automation to be maintained. For that, we ask this additional handling fee from your viewers. For most payment methods, typically Visa, MasterCard, Amex, and local versions, there are no handling fees. Some specific payment methods, like PayPal, iDeal, SMS, Sofort, etc., due to specific processes in place to manage and collect the funds, a payment handling fee may apply.
For example, for transactions in these currencies: USD, EUR, GBP, CAD, AUD, NZD, MXN, KRW, PHP, and BRL, PayPal Handling Fees are as follows:
- 35% if the price is lower than 0.79 USD or EUR
- 10% if the price is lower than 2.49 USD or EUR
- 8% if the price exceeds 2.49 USD or EUR
Note: There is always an option for the viewer to pay with a major credit card with no extra fee. So in all cases, the viewer can purchase at the official displayed price. The extra fee is driven by a viewer's choice. This is outlined in our original contract's Terms and Conditions.