Are you new to the Cleeng dashboard? You're in the right place. Below you will find a set of tutorials that will guide you through the key parts of the dashboard and show you how to use it.
Explore Cleeng's Key Features
The demos provide a hands-on learning experience that allows you to become proficient in using the Cleeng dashboard at your own pace. Go one by one or jump to the topic you need at the moment.
Overview of the Cleeng dashboard
Discover Cleeng's key features that will power your platform's success.
You will see the Cleeng dashboard that you will use as a broadcaster to set up offers, manage users, create coupons, etc. But also, check out the other side — how registration and checkout may look for the end users. We will run you through an example of a video platform built with Cleeng MediaStore SDK components and powered by Cleeng.
Customer account management
The first thing you need to figure out is how to manage your customers' accounts. It's all done through the 'Customer' section in the dashboard. With just a few clicks you can:
- Search for customers
- See transaction history, the next scheduled payment, and other details for each customer
- Anonymize a customer's data, give a refund, and take other actions
- See and filter customer transactions
- Track customer support performance (if you're using Hi5)
- Manage pending customer refunds (if you're using Hi5)
Creating an offer
Subscription, Pass, Live PPV, TVOD — see how to create offers, set up prices, and adjust them based on the user's localization.
Subscription upgrades and downgrades
Subscription upgrades and downgrades are one of the most powerful anti-churn and upsell mechanisms and have a big revenue impact. Learn how to set up switches between offers, choose the best switch algorithms for your case, and track their performance, all through our dashboard.
Creating coupon campaigns
Coupons offer a powerful incentive to attract new customers, encouraging them to explore and purchase video content from their platform. Moreover, they serve as a valuable marketing tool, allowing sellers to promote specific video content or introduce new releases to a wider audience.
Discover how effortlessly you can create coupon campaigns in the Offers & Coupons section. Once set up, you can monitor campaign performance from there as well.
You're almost ready to start selling! Use Cleeng Sandbox, our testing environment, to know and try the main Cleeng functionalities and your implementation. Sandbox provides the same features as the production environment.
Learn how to set up your testing environment and start testing.
ChurnIQ: Subscriber reporting
At this point, your offers are set up. Maybe your first coupon campaign is already communicated to (potential) users. So you have started selling. Congrats!
This is a good time to start looking into subscriber reporting. The demo below explains different metrics related to the growth of your subscriber base. They will help you adjust your strategy, increase acquisition, and prevent churn.
ChurnIQ: Transaction reporting
Discover how accurate and comprehensive reporting empowers you to gain insights into customer transactions, compare different subscription offers, payment locations, payment gateways, payment methods, currencies, coupons, and more.
Get ready to delve into the world of data-driven insights enabling you to make informed decisions and optimize your operations.
How to export data to other tools
On top of that, you can use the data collected by Cleeng in other tools.
First, filter the report (User Report, Subscription Report, Pass Report, Transactions Report, or Refunds Report) based on your needs. Then, you can download, send, and schedule automated data exports from Cleeng to other tools.
The segmentation feature allows you to automatically send customer segments to other tools (such as campaigns, email, and other marketing software).
You can create fully customized segments using the segment builder, or use key segments that are pre-defined (including subscribers in the trial phase, those who have canceled their subscriptions, or who are renewing soon, and more).
You're all set!
Congratulations on completing our set of onboarding demos! You have taken a significant step towards unlocking the full potential of Cleeng.
Now equipped with firsthand knowledge, you are ready to harness the power of our platform to grow your business, drive success, and exceed your goals.
Explore this Help Center and our Developer Portal to find answers to your questions and discover Cleeng's features. The search field at the top of the page will help you find the right information.
If these resources turn out insufficient, please contact our friendly Broadcaster Support Team by submitting a ticket. Our team is here to support you every step of the way, ensuring a seamless and fruitful journey as you integrate our platform into your workflows.
Remember, this is just the beginning of an exciting partnership. As your trusted technology provider, we will continue to innovate and enhance our platform, offering you even more tools and features to propel your business forward. Keep an eye on product updates by following Cleeng's release notes.