Monitor key metrics and receive real-time notifications when defined thresholds are met. Alerts in the Cleeng dashboards help you stay proactive by surfacing critical changes in your subscriber data without manually checking dashboards.
What Are ChurnIQ Alerts?
ChurnIQ alerts are automated notifications triggered by specific conditions in your dashboard tiles. You can set them up on any tile that includes a numeric measure or table calculation, such as churn rate, MRR, or subscriber count.
Example:
Set an alert to notify you if the churn rate exceeds 5%. When that condition is met, ChurnIQ sends you a message containing the metric, its value, and a dashboard link.
Why Use ChurnIQ Alerts?
ChurnIQ alerts help you track critical changes in your subscriber data without needing to manually check dashboards.
Key benefits:
- Get real-time updates on metrics that matter to your business.
- Stay proactive and act quickly when thresholds are crossed.
- Reduce time spent monitoring dashboards manually.
- Share alert-based insights with your team to support decision-making.
How to Set Up a ChurnIQ Alert
Prerequisites
Before setting up a ChurnIQ alert, ensure:
- You have access to the specific dashboard.
- The tile contains at least one numeric field (e.g., count, percentage, revenue).
- Your dashboard is not in edit mode (applies to ChurnIQ Studio dashboards).
Step-by-Step Guide
- Open your Cleeng account and go to the dashboard where you want to create an alert.
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Hover over the tile you want to monitor.
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Click the bell icon that appears in the top-right corner of the tile.
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In the alert creation window:
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Name your alert (e.g., High Churn Warning).
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Set a trigger condition (e.g., Churn Rate is greater than 5%).
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Choose recipients (yourself or team members).
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Set notification frequency (e.g., hourly, daily, monthly).
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Click Save Alert.
How to Edit or Delete an Alert
- Click the bell icon on the tile.
- Locate the alert in the list.
- Click the three-dot menu (⋮) next to the alert.
- Select Edit Alert or Delete Alert.
Best Practices for ChurnIQ Alerts
- Use alerts for metrics that require immediate attention (e.g., sudden drop in renewals).
- Limit alert frequency to reduce notification fatigue.
- Combine alerts with filters for more targeted monitoring (e.g., churn rate by country).
By using alerts in ChurnIQ, you can stay informed and take action faster, ensuring better outcomes for your subscriber base.
FAQs
Where will I receive ChurnIQ alerts?
You’ll receive an email with the alert name, triggered value, and a link to the dashboard
Who has access to ChurnIQ alerts?
ChurnIQ Alerts are available to clients who have access to the ChurnIQ product.
Can I use alerts in all dashboards within Cleeng?
Yes. You can create alerts in any dashboard across Cleeng, including those in the Core > Analytics section and the ChurnIQ section, as long as the tile contains at least one numeric field.