New
đź“Š Pause Analytics
We've just added a new Paused Subscriptions dashboard under Analytics in the Cleeng Dashboard! This new tool helps you monitor the performance and usage of the Pause feature with these key metrics:
You’ll also be able to track how paused and resumed subscriptions affect your Monthly Recurring Revenue (MRR) directly in the MRR Movement section of the Cleeng dashboard.
Start exploring Pause Analytics today to make smarter retention decisions and identify opportunities to re-engage paused users.
Where to find it?
Navigate to: Cleeng Dashboard > Analytics > Paused Subscriptions.
Learn more
Check out our article on pause and pause analytics.Â
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✨ New "Merchant of Record" Column in Refunds Report
We've improved the Refunds Report with a new column: Merchant of Record - already available in the Transactions Report. This new column provides clearer insight into who handled a given refund - whether it was you as a publisher or Cleeng.
Where to find it?
Navigate to Cleeng Dashboard > Data Export > Refunds Report, and look for the Merchant of Record column.Â
Learn more
Check out our article on how to understand exported data to find out more.
✨ Dynamic Timeframes in Analytics
We've added a Select Timeframe option to most of the simplified dashboards in both Analytics and ChurnIQ lists. You can now switch between daily, weekly, and monthly views to explore your data at different levels of detail. It’s a simple way to zoom in on short-term changes or zoom out to the big picture depending on your needs.
Please note: This enhancement applies to all simplified dashboards except the following: Churn Rate, CLTV, MRR, MRR Movement, User Accounts, Cancellation Rate, Churned Subscriber Lifetime, and Coupon to Full-Price Conversions.
Users will have the ability to choose how they want to view the data:
- Daily
- Weekly
- Monthly
Improvements
🏷️ Updated Offer Type Labels – Reflecting Evolving Use Cases
As the range of use cases on our platform continues to grow, we've updated the labels for some offer types to better reflect how they're being used across different content and pricing models.Â
These changes are designed to make the names clearer and more intuitive - there are no changes to offer behavior or functionality.Â
The following changes have been made in Offer Setup in the Cleeng Dashboard: Â
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Live PPV offers are now called Live Event offers.Â
This label now better captures the diversity of real-time experiences our clients offer - from sports and concerts to virtual workshops and digital conferences.Â
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TVOD offers have been changed to One-time Purchases.
They give customers access to a single piece of content without a recurring commitment. They are ideal for monetizing high-demand or premium content, from newly released materials to evergreen bestsellers.
- Subscription and pass offers remain unchanged.
We hope this update makes the offer setup faster, easier, and more intuitive for your entire team.
Learn more
To find out more about offer types supported in Cleeng, see What is a Cleeng offer?.Â
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🚀 Cleeng Dashboard - Navigation Improvements
We've updated navigation in the Cleeng Dashboard to enhance usability and make it easier to find what you need. Key changes include replacing tabbed views with subpages in the left-hand main menu and improving page titles for clarity.
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Overview Section:
The All Purchases, Subscribers, and Transactions tabs are now available as individual subpages in the main menu dropdown.Â
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Customer Section:
- Customer Details Page in Customer Accounts: The page title now displays the selected customer’s email address instead of the generic “Customer Account.”
- Customer History: This is no longer shown as a tab. Instead, a Customer History button has been added, which opens the content in a dedicated view.
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ChurnIQ - Overview Section:
Former tabbed pages are now subpages in the main menu. We've also updated the names for better clarity:
- Overview → Retention Performance
- Evolution → Retention Trends
- Cancellation → Cancelation Trends -
 Hi5 Section:
The Help Center, Articles, Ticketing, and Contact Reasons tabs are now available as subpages in the main menu.Â
🎉 Device Login - Out of Beta & JWT Refresh Token Enhancements
We're excited to announce that Device Login (PIN Pair Login) - our streamlined authentication method for devices like smart TVs and set-top boxes - is now officially out of Beta!
Your feedback has been invaluable in refining this feature, including the latest addition:
What's New?
We’ve introduced a new configuration option: Use Advanced Refresh Token Handling.
This allows you to configure refreshed JWT tokens to retain the same expiration time as the original token. The result? A more consistent and predictable authentication experience for your end users.Â
Where to Find It
You can enable this option in the Cleeng Dashboard: Admin & Tools > Integration Hub > Identity Management > PIN Pair Login.
Learn More
For setup instructions and more details about this enhancement, please refer to our documentation on Device Login Flow (PIN Pair).
Thank you for your continued feedback and support. We’re excited to see how you’ll make the most of this feature - and as always, we welcome your input!Â
Other Changes
🇪🇪 Estonia VAT Increase - July 1, 2025Â
Effective July 1, 2025 the VAT rate in Estonia increased from 22% to 24%.Â
If you use Cleeng's Merchant, the updated VAT rate of 24% now applies to any purchases of your offers made in Estonia, and will be remitted on your behalf to the tax authorities.
If you need to update your prices, you can do so in the Cleeng Dashboard.
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MediaStore SDK Components Changes
The following  release for MediaStore SDK Components has taken place:
- 5.17.0 - for details, please see Release 5.17.0 What's changed
- 5.18.0 - for details, please see Release 5.18.0 What's changed
- 5.19.0 - for details, please see Release 5.19.0 What's changedÂ
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