Introduction
To ensure the highest security standards for our platform and comply with global regulations, we require all users on the Cleeng Pro plan to complete an identity verification process. This step is quick, easy, and designed with your privacy and safety in mind - you will complete it in just a few minutes.
Identity verification protects your business, your customers, and our platform. This helps prevent fraud, supports regulatory compliance, and keeps your account secure. The process is fully self-service and uses trusted technology partners.
Why do I need to verify my identity?
- Security: Verifying your identity stops bad actors from creating fake or fraudulent accounts, helping create a safer experience for everyone.
- Compliance: As a provider of digital services, we must meet strict legal requirements (Know Your Customer/KYC, anti-money laundering, etc.), which require us to confirm the identity of account holders.
- Unlocking Your Account: Identity verification is the final step needed before you can activate your account and start selling offers.
Process overview
We use a trusted third-party provider (Sumsub) for automated identity verification. You can complete this step using any device with a camera.
- Prepare a valid government-issued photo ID (e.g., passport, driver’s license, or national ID).
- Take a real-time photo (selfie) as instructed. The system matches this image with your ID.
- Follow the guided steps on screen; most users finish the process in a few minutes.
- Once verification is successful, your account is automatically activated, and checkout becomes available to your end users.
Data security
- Your data is encrypted and processed according to strict privacy and regulatory standards (including GDPR).
- Only information required for verification is collected, and it is not used for marketing or unrelated purposes.
- Verification is handled by Sumsub, a provider used by leading SaaS and fintech companies.
FAQs
Who processes my verification data?
Sumsub handles the data for the purposes of identity verification only.
Is identity verification optional?
No. Verification is mandatory to activate your account and enable payments.
How long does account verification take?
Most verifications are processed immediately. In some cases, manual review may be required.
Why is my account 'unverified' and what features are blocked?
If you have not verified your account yet, you will be able to use the Cleeng dashboard, but you will not be able to sell your digital products. Once your account is verified, we will unlock your payment gateway, and your customers will be able to make a purchase in your checkout.
I've submitted my verification documents - what happens next?
Verification is usually immediate, which means you will receive an on-screen message that your account has been verified successfully. You will also receive an email with the confirmation from Sumsub.
How does the verification process look? What are the steps?
Sumsub will ask you to provide some personal information, like a government-issued photo ID, a phone number, billing information (to send payout), and to take a selfie to confirm your identity. Then, you will be asked to provide details about your company, such as in which country your business is located, tax identification number, or a brief description of the scope of your business activities that will be supported by Cleeng services.
Learn more
If you need to review details of Sumsub’s platform and security, please refer to Sumsub documentation.