New! Cleeng Pro
We're excited to announce our revolutionary Cleeng Pro – a unified subscription platform and a powerful solution to manage and scale digital subscription services.
Cleeng Pro introduces a new way to use Cleeng solutions to acquire, retain, and monetize subscribers – making the experience faster and more seamless than ever.
For an overview, take the interactive tour:
What does Pro offer?
- Quick Go-Live: It allows you to get started in minutes rather than days thanks to a simple guided setup flow and low-code solutions.
- Flexible Subscription Pricing Models: You can configure subscriptions, passes, seasonal plans, and even live events, and adapt your strategy as your business grows.
- Built-in Merchant of Record: Embedding the hosted checkout flow automatically enables end-to-end payment orchestration and tax management for your service.
- Integrated End-User Support: Expert-built help centers and human support agents - easily embedded directly in your application with a simple drop-in script.
- Analytics Suite: Ability to track over 40 essential KPIs like MRR, cancellation trends, winback insights, and churn analytics.
How to go live with Pro
Create your account with Cleeng and follow the wizard that takes you smoothly from creating offers to adding your branding, embedding a hosted checkout, user account and customer support center, and even to connecting your in-app analytics. See our Pro Go Live Checklist for details.
Learn more
If you want to find out more about Cleeng Pro and the supported features, please refer to our detailed explainer which addresses common questions.
For Affiliates and Partners
Explore our dedicated FAQ section designed specifically for affiliates and partners.
Pricing
For details, visit our new pricing page.
New! Apple Analytics Dashboard
We have introduced a brand new dashboard that presents Apple App Store reporting, and enables you to track and analyze your mobile subscription performance, alongside other sales channels.
The dashboard ingests subscription-related metrics, such as revenue, subscriber numbers, growth trends, and retention, removing the need for manual data handling or third-party reporting tools.
Who can use this?
Apple Analytics dashboard is available to all Cleeng clients, however to start using it, you need to complete a one-time setup.
Where to find it?
Navigate to Cleeng Dashboard > Analytics > Apple Analytics. Please note that Apple Analytics will be visible only when you connect Apple Store Reporting to Cleeng.
Learn more
For more information on the setup and metrics provided, please visit our Apple Analytics Dashboard guide.
Improvements
🚀 Hosted Customer Flows
We have added a new Hosted Customer Care widget to our Hosted Customer Flows. It is an embeddable support solution for digital subscription platforms which allows you to provide self-service options and expert assistance without building customer care operations in-house.
Where to find it
Go to Cleeng Dashboard > Admin & Tools > Hosted Widgets and navigate to Customer Care tab.
Learn more
To find out more, visit our article on Hosted Customer Care.
📊 Merchant Analytics Dashboard - Retried Payments Enhancements
We’ve expanded the Retried Payments section with new insights to help you visualize the impact of payment retries:
- Cumulative Recurring Success Rate tracks how retry success builds over time.
- Total Recovered Revenue shows how much you have saved through retries, both for the selected period and the last 365 days.
Who can use this?
The Merchant Analytics dashboard is available to clients using Cleeng’s Merchant with web-based payment gateways, Adyen or PayPal.
Where to find it?
Navigate to Cleeng Dashboard > Merchant > Retried Payments.
Learn more
For a full walkthrough of the Merchant Analytics Dashboard and the new Retried Payments section, visit our Help Center article on Merchant Performance Analytics.
Upcoming Retirement of Legacy Analytics Dashboards
We are closing down our legacy dashboards. These features will be sunset as of 31st August 2025. After this date, the dashboards located under Admin & Tools -> Legacy Dashboards will no longer be available.
This is the final step in our transition to the Improved Analytics Experience, which was launched in March 2025 to provide you with more powerful and detailed insights.
We truly appreciate the feedback you've provided during this process - it has been instrumental in shaping and enhancing the new dashboards, which are now accessible via the main navigation.
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