Overview
Some of your customers may sign up without providing an email address. This can happen, for example, if a customer signs up through a login method that doesn't ask for one.
Cleeng requires an email address to create a customer account. For customers without a real email address, you can register them using an email address ending in .invalid as a placeholder (for example user123@yourdomain.invalid). This is a specific format that Cleeng recognises as a placeholder, so no emails are sent to that address.
Things to Know
- This only applies to accounts created without the customer entering their own email. It does not change anything for customers who sign up with a real email address.
- A customer with a placeholder email address will not be able to use the "forgot password" option, since there is no real inbox to send a reset link to.
- If this customer contacts your support team, they cannot be found by searching for their email address. Look them up using their internal customer ID instead.
- You may still be required to notify these customers about things like upcoming charges or receipts, depending on where they're located. Since Cleeng cannot email them, it's worth checking with your team how you want to handle this.
Tip: Only use a placeholder email address for customers when a real email address isn't available. For everyone else, using their real email keeps password reset, receipts, and support lookups working as expected.