Connecting an Authenticator App to Your Own Login

Overview

You can add an authenticator app, such as Google Authenticator, as a second step when you sign in to the Cleeng Dashboard. After you enter your password, you enter a 6-digit code from the app on your phone instead of a code sent to your email.

You'll find this in the Cleeng Dashboard under Admin & Tools > Account > Personal Profile > Two-step verification.

Who Can Use This

Every team member can set up an authenticator app for their own account.

Before You Start

Before you set up an authenticator app, make sure that:

• An admin has turned on Authenticator app in Admin & Tools > Access & Security > Login 2FA method. For more information, see Managing 2FA Sign-In Methods for Your Team.
• You have an authenticator app installed on your phone.

Setting Up Your Authenticator App

1. Go to Admin & Tools > Account > Personal Profile.

2. In the Two-step verification section, next to Authenticator app, click Set up.

   

3. Step 1: Name your device. Optionally, enter a name to help you recognize this app later. Click Continue.

   

4. Step 2: Scan QR code. Open your authenticator app, add a new account, and scan the QR code. If you can't scan it, click Show setup key and enter the key in your app manually. Click Continue.

   

5. Step 3: Enter code. Enter the 6-digit code shown in your authenticator app and click Verify. If the code is not correct, check your app and enter the current code.

   

6. Step 4: Save recovery codes. Click Copy all or Download .txt and store the codes somewhere secure. Select I've saved my recovery codes, then click Finish.

   

Signing In With Your Authenticator App

1. Sign in to the Cleeng Dashboard with your email and password.

2. On the Two-factor verification screen, select Authenticator app.

   

3. Enter the 6-digit code from your authenticator app.

Signing In With a Recovery Code

If you can't access your authenticator app, you can use one of your recovery codes instead.

1. On the Two-factor verification screen, click Use a recovery code.
2. Enter one of your 8-character recovery codes.

Each recovery code works only once. After you sign in with a recovery code, you'll be asked to generate new codes.

Managing Your Two-Step Verification Settings

After setup, you can manage your settings in the Two-step verification section of your Personal Profile.

Changing Your Default Method

To use email codes as your default method again, click Use this next to Email code.

Turning Off Your Authenticator App

1. Next to Authenticator app, click Turn off.

2. Click Turn off to confirm.

   

After you turn off the app, you sign in with email codes, and your recovery codes stop working.

Generating New Recovery Codes

1. Next to Recovery codes, click Generate new codes.

2. Click Regenerate codes to confirm.

   

3. Save the new codes, select I've saved my recovery codes, and close the window.

Removing Recovery Codes

1. Next to Recovery codes, click Remove.

2. Click Remove to confirm.

   

Related Articles

• Managing 2FA Sign-In Methods for Your Team