Cleeng Capture is an amazing feature that is based more around learning, than it is about selling. It’s a tool that helps you as a publisher understand your viewers and target audience by asking a few specific questions.
So if you are selling Live events or VOD/SVOD and want to get to know your clients by asking some specific questions then Cleeng capture is for you!
How to activate Cleeng Capture
Here is a quick screen cast of the below set up instructions.
First, login to your publisher dashboard and under the ‘Customer Relationships’ tab you will be able to find ‘Cleeng Capture’.
Turn Cleeng Capture on.
Please note that once you have turned this function on it will be activated across all of your content including Live PPV, VOD and SVOD.
Second, you will be presented with a preview of your checkout flow. These will be the exact steps that your customers will take when purchasing your content.
Third step is the most important. This is where you can choose what information you would like your customer to provide you with through default fields. With the first four default fields, all you need to do is check the box on the left hand side if you wish to use them and if you would like these fields to be mandatory check the box on the right hand side.
Next the marketing opt-in and terms and conditions are enabled by default. If you would like to add in your own companies T&C’s, please add your link in the box provided.
Fourth, is choosing your custom fields. This is where you can really gain a deeper understanding of your customers with up to 4 questions. For example, you could ask what hair colour do you like the most, or which sport do you watch the most. Add in a series of answers which will appear in a drop down menu and if you would like to make it mandatory, please check the 'required' box on the right hand side.
As you check these boxes you will see a preview of the capture page on the right hand side.
Last but not least click the 'save' button at the bottom of your page.
Now we would like you to show you the what the check out looks like from a customer’s perspective. After your customer has clicked the purchase button, this page will appear with all the questions you have selected. Please note that is you have not checked the required box in the set up, the word optional will appear inside the field.
If you have checked a field as required, your customer will see this message.
The drop down menu for the customer questions you have chosen will look like this.
Meanwhile, I’m sure you are asking yourself, where can I find the results from Cleeng Capture? You can simply click on ‘Accounts’, under the 'Reporting' section. Here you can also download the report.
Any custom reports that you generate will appear inside the 'Downloads' tab under the 'Reporting' section.
Please note that the information which was captured will also populate in the receipt for the end user.
For any other questions please contact the Cleeng Support team for further assistance.